Help Center

Welcome to the Harmony Help Center. Most questions can be answered in the in-app Help & Support page (Profile tab). For anything we don't cover there, our team is one tap away.

Common Topics

• Sessions: Start a Solo or Couples session by chat or voice. In Couples sessions, each partner receives private AI coaching on their own screen. 90 voice minutes per person each week, shared across Solo and Couples Voice and resetting Monday in that person's local time. Solo and Couples chat are unlimited on the applicable Premium plan.
• Pairing and subscriptions: Invite your partner from the Partner tab. One Couples subscription covers both connected partners.
• Couples membership: Unlimited Couples chat for both connected partners with a Couples membership. Send the invite link and Harmony handles its code during pairing.
• Sealed daily check-ins: Both partners answer separately. Answers stay hidden until both people respond, then reveal together.
• Journaling and Handoffs: Type or dictate a journal entry, choose its sharing setting, or send one thought without exposing the full private entry. Premium can soften a Handoff before delivery.
• The Sunday Letter: Premium weekly letters include shared observations, a private Just for You section, Then and Now comparisons, and useful phrases.
• Chapters, goals, and milestones: Guided plans progress from real sessions and reflections. Goals can be personal or shared, and one streak day is automatically forgiven every 30 days.
• Widgets and quick touches: Home and Lock Screen widgets show relationship status and let you send nudges or appreciations with a five-second Undo window.
• Our Story and counselor export: Review your timeline, choose a date range and included content, then create a branded PDF.
• Billing & Subscriptions: For website purchases, manage or cancel renewal in Harmony. For App Store purchases, use your iPhone's Settings > Apple ID > Subscriptions.
• Refunds: Website payments are not refunded for forgetting to cancel or non-use. Billing errors, service failures, and required legal refunds are exceptions. Read the Cancellation and Refund Policy or email support@talkharmony.app for a review. App Store refunds are handled by Apple.
• Sign-in: Apple, Google, or a one-time email code. No passwords.
• Privacy: Harmony encrypts intimate relationship content before database storage. It is decrypted only when needed to show an authorized person or provide a feature they request. Delete your history anytime in Settings.